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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Living Room Fire Damage Cleanup in Charlotte

3/23/2020 (Permalink)

SERVPRO tech cleaning carpet Contact SERVPRO for fire damage mitigation. We are always available to help you.

Our Experiences Technicians at SERVPRO Know Exactly What to do After a Fire

Fire damage of any size should have professional mitigation. The main reason is even small amounts of soot can spread. Not only is it unhealthy to breathe and a potential skin irritant, but the particulate can also result in pungent odors throughout the home. 

When SERVPRO handles fire damage in Charlotte homes, special care goes into saving homeowners the cost of replacing items. In many cases, contents without charring but smoke damage have restoration potential. 

Before the technicians arrive on-site, there are numerous actions that homeowners can take to assist in limiting the loss to their structure and contents. 

  • Talk to the fire department and ascertain if it is safe to remain in the home. 
  • Avoid the fire loss area and limit movement within the home; if you choose to remain in the house, this helps avoid driving soot particles into upholstery and carpet.
  • Do not attempt to clean any of the smoke damage, using improper solutions and methods can drive soot deeper into surfaces and cause permanent damage. 
  • Use clean towels or linens on rugs, carpet traffic areas, and upholstered furnishings. 
  • If the electricity is nonfunctional, and fire loss affected the kitchen, empty the refrigerator and prop the doors open as it will require cleaning.
  • Chrome handles and knobs get protected from the caustic soot through an application of petroleum jelly or oil.
  • Remove houseplants outdoors and wash both sides of the leaves.
  • Ensure the HVAC is off.

Fire Loss Cleanup

When the techs work on fire loss, they take an organized approach to cleaning. After removing furnishing out of the living room, SERVPRO technicians use deep steam cleaning to pull the particulate out of the fibers and eliminate smoke odors. This method of carpet shampooing leaves behind no residues resulting in truly clean fibers and backing. Walls get attention to remove smoke damage, and when residual odors remain, the techs apply a sealant to lock in deeply embedded soot particles and leave a clean surface ready for painting.

SERVPRO of North Central Mecklenburg County at (704) 596-9700 stands ready to assist local property owners with any size or type of fire damage and make the loss to their homes, "Like it never even happened."

See more about Charlotte.

We Get You Back In Business In Mecklenburg County After A Flood

3/1/2020 (Permalink)

Our restoration equipment sitting in rows in our warehouse Our technicians have the state of the art equipment necessary to handle restoring your office building's flood damage right away.

Commercial Flood Damage Brings Mud to Mecklenburg County Office

It is no secret that commercial flood damage hits local businesses hard. Just the loss of revenue during cleanup can take a toll along with the hardship on employees who suddenly do not have a job to go to until the restoration process completes.

When SERVPRO works on commercial flood damage restoration jobs in Mecklenburg County, their goal is to save the business from having to replace as many items as possible and get the company reopened in the shortest amount of time.

Scoping the Loss Area

In a local office, the water was not the most significant issue when groundwater entered a small building. The water soaked the carpet in the reception area and ran down the hallway. SERVPRO technicians found the water receded before going very far into the offices. However, a large amount of mud got left behind, coating the floor.

Extraction and Removal of Loss Items

The glue-down carpet was a loss due to both the delamination and contamination from groundwater. SERVPRO techs extracted the flood damage water to make the carpet lighter to handle and safer to lift for disposal. The baseboards also required removal, and the sheetrock required flood cuts roughly twelve-inches above the floor joints to open up the wall cavities for drying. The use of trash pumps pulled up the thick layer of mud along with the water quickly.

Multi-Layered Drying Methods

SERVPRO techs know that concrete absorbs moisture and requires the power of air movers to release the embedded moisture. This action negates secondary issues such as foul odors or the potential for mold growth. The Injecti-Dry system is beneficial for forcing air into the wall cavities and assists with lowering the interior moisture to expedite the drying process.

Final Wipe Down and Prepping for Repairs

Once the interior confirmed as dry, the techs used their antimicrobial cleaning agents to wipe down the surfaces affected by water loss to leave it sanitized and ready for the replacement of the carpet, baseboards, and sheetrock repairs necessary to get the office reopened.

SERVPRO of North Central Mecklenburg County at (704) 596-9700 stands ready to assist local properties with commercial flood damage cleanup and restoration to make the loss "Like it never even happened."

See more about Mecklenburg County.

Fire Damage In Your Charlotte Home

2/18/2020 (Permalink)

fire damaged home We’re Faster to Any Size Disaster.

Restoring Porch and Attic Fire Damage in a Charlotte Home

A fire that started on the porch of a house in Charlotte spread to the attic before the fire department controlled it. The homeowner was glad that the fire did not consume the entire property, but there was still the issue of damages to address. The arrival of SERVPRO green trucks was the first sign of reassurance.

The fire damage in the Charlotte home affected some of the exterior and interior areas since it started on the porch before spreading through the wall materials to interior areas.  Various challenges were apparent immediately we arrived at the site. For example, although many of the affected building materials could be salvaged, processes such as cleaning would be challenging because of the unfinished nature of their surfaces. It is harder to remove residues from rough surfaces, and the open pores allow deeper penetration of residues, complicating deodorization. Our SERVPRO crew brought a soda blaster to the loss site to help clean such materials.

Away from the building materials, the contents affected by the flames also posed a different kind of challenge because we had to sort them out to determine what was damaged completely, and what could be salvaged. With everything either charred or covered in soot, making the necessary distinctions was not that easy. Our SERVPRO team started the process by doing thorough sorting to establish salvageable, unsalvageable, and questionable items. We also liaised with the homeowner to establish items of value.

Away from the main sections damaged by the flames, other areas in the house required a general cleaning to remove smoke residues and bad odor. We expedited the process by using procedures such as cleaning with chemical sponges, which remove residues from surfaces without leaving smudges. We also mixed water-based deodorizers with the cleaning solutions to take care of deodorization during the cleaning process.

Trashcan fires and other ignitions outside the house can cause severe fire damage. Call SERVPRO of North Central Mecklenburg County at (704) 596-9700 to help you deal with such damage. We’re Faster to Any Size Disaster.

For more about Charlotte click here.

Equilibrium Sciences for Efficient Drying of Charlotte Homes

2/13/2020 (Permalink)

Air movers blowing You can contact our professionals 24/7. Our experts are trained and equipped with the experience and equipment to handle any water damage task.

Thorough Water Removal in Your Charlotte Home Can Prevent Further Damage

When drying out a damaged Charlotte home after a water loss incident, our technicians must seek to exploit nature’s need for natural balances to maximize drying and water removal. Psychrometry is one of these scientific studies that our water restoration technicians (WRT) become familiar with during their education and field experience recovering water losses. Understanding the pull of present forces to even out, can help experienced technicians increase the output of placed machinery and restoration techniques.

Determining how nature seeks to balance damage before drying and water removal for Charlotte homes can Indicate the best approaches for removing lingering moisture and saturation from construction materials and contents. Our SERVPRO professionals utilize three natural laws of nature to continue the pace and effectiveness of drying tactics. These laws include:

  • High Pressure Goes to Low Pressure
  • Hot Goes to Cold
  • Wet Goes to Dry

These facts also lay out the essential elements of efficient drying, such as temperature, air pressure, and humidity. When two spaces differ in any of these areas, nature seeks to create a balance between the two by working to make both of the damaged regions equal in moisture content, temperature, and pressures. Recognizing the differences as they exist, and before natural equilibrium can get reached, is a productive practice in the hands of our SERVPRO technicians.

Our professionals must work never to allow the house to reach a point where all of these elements, like air pressure, temperature, and saturation level out. When warmer temperatures present in one drying space migrate to colder regions or pressure begins to level out between several damp areas of the home at once, we must continue to modify these results with warm, dry air and focused equipment. Ineffective drying happens when wet areas still exist, but equilibrium has stalled the movement or change of these three primary factors.

Understanding the science of drying can help our SERVPRO of North Central Mecklenburg County team provide effective water removal and drying services to damaged homes. No matter how we can help, give our emergency response team a call 24/7 at (704) 596-9700.

Learn more about Charlotte.

How Mecklenburg County Businesses Limit Commercial Water Damage

2/13/2020 (Permalink)

Wet insulation falling from a wet drywalled ceiling. Mecklenburg County, don’t let your business go down due to water damage.

Let SERVPRO help you through your Mecklenburg County business water damage.

Property owners can make preparations against harm to a structure or contents, but some things cannot be 100% prepared for such as commercial water damage. 

It does not matter how the commercial water damage occurred in a Mecklenburg County structure, and it needs fast addressing to limit the loss. That is why SERVPRO emergency response teams are available 24/7 and arrive within an hour of the initial call. 

First Actions On-Site

When SERVPRO techs arrive, they immediately scope the loss area to determine the scale of the water loss inside. This attention to detail enables them to find areas of water migration that might otherwise get missed. At this time, essential items, papers, and stock may get removed to a secure area or location. 

Drying Without Disruptions

When working on a commercial property, the goal is to limit the disruption to the people and daily activities. In many cases, the techs work around the staff going about their work. Large furnishings can be raised on blocks and dried in place while other air movers dry carpet. 

There's an App for That

SERVPRO has an easy-to-use downloadable app for both Android and IoS devices that allows business owners to set up profiles for each property. If you have multiple locations, no problem. The Ready Plan app takes care of them all. In each profile, the chain of contact for emergencies gets established. Valuable information such as the location of electrical panels and water shut off valves for the business. Also, the site of essential items to protect or move off-site to a secure location such as important papers, equipment, or stock. 

Restorative Cleaning

SERVPRO techs have a host of cleaning agents to address various issues post-water loss. It is essential to use antibacterial and antimicrobial to ensure that surfaces are left both sanitized and disinfected for reuse by the employees and customers.

When commercial water damage is the problem, SERVPRO of North Central Mecklenburg County at (704) 596-9700 is the solution. The certified techs arrive fast and make the water loss to the structure and contents, "Like it never even happened."

To find out more about Mecklenburg County, click here.

Flooding In Your Charlotte Home

1/24/2020 (Permalink)

flood damaged home We’re Faster to Any Size Disaster!

Emergency Services to Limit Further Flooding in Charlotte Homes

As home and business owners have seen in recent years, our area can see some of the harshest weather events that can make landfall from the Atlantic. With thousands of businesses and homes in the city and its surrounding neighborhoods, a prompt response after a devastating storm loss situation is vital to protecting your property as much as possible. With years of experience, a combination of our technicians and licensed general contractors can work to provide vital emergency services and mitigation.

Flood damage to Charlotte homes after a damaging storm might be unavoidable, but how severe these effects become hinges on the response of our technicians and the actions they take once we arrive. Our general contractors, for example, are vital to sealing up penetration points to prevent further runoff or newly developing storms from entering the household through vulnerabilities in the roof, siding, or other structural elements.

These same professionals might have to conduct tree removal as well when larger limbs or full trees have fallen into the structure. A direct impact from a massive tree limb or the trunk can collapse a roof or cause substantial structural damage in other ways. This situation can lead to floodwater entering the property unabated. Roof tarping and board up services can reduce direct water flow and wind-driven losses.

Much like our general contractors have vital steps to take when flooding is occurring, our restoration technicians must also get started on recovery as quickly as possible. We arrive with helpful mitigation tools like powerful extractors and pumps to reduce standing water in the affected areas. Once surface water gets addressed, our direct evaporative equipment like air movers can work to address saturated materials to minimize the need for reconstruction in your house.

Reducing the out of pocket expenses for our customers after a flood might mean the way we can navigate the needs of your insurance provider, but also hinges on the fast response and emergency services that we can provide immediately following a storm loss. No matter how we can help, you can reach our SERVPRO of North Central Mecklenburg County team 24/7 at (704) 596-9700.

For more about Charlotte click here.

Mecklenburg County Fire and Soot Mess? What To Do? Call SERVPRO!

1/13/2020 (Permalink)

side view of SERVPRO pickup service vehicle parked When this SERVPRO Service Vehicle Is Parked on Your Mecklenburg County Property--You Know Help for Fire and Smoke Damage Has Arrived!

Approaches for Cleaning Smoke Residues in Mecklenburg County

Beginning with the point of ignition, the effects of a fire loss incident lessen the farther away from this point that you get in a Mecklenburg County home. While concentrations of ash and soot might be the strongest at the origin of the blaze, adjacent rooms and areas to this damaged region can experience a lower buildup of soot and smoke residues. Effective cleaning of these areas begins with the right process to loosen the buildup with mechanical actions.

Because not all fire damage in Mecklenburg County homes is the same or the same level of severity, the process to clean and restore these areas varies multiple times in the same residence. Building an understanding of the best agitative cleaning practices to reduce the severity of buildup on surfaces and contents can maximize the efficiency of our SERVPRO professionals working in the house.

Each level of debris buildup (mild, medium, and heavy) has different techniques, tools, and processes. Mild agitation is ideal for when soiling is not thick and overwhelming. This level of damage would often be in nearby rooms to the origin point of the fire. Breaking up the sediment and residues can make later cleaning practices with foam, wiping, or media blasting methods more effective.

•    Feather Dusting – Hard surfaces can sometimes benefit from feather dusting to loosen or even remove excess residues.
•    Vacuuming – Smoke particles and soot can get vacuumed from surfaces with a HEPA filtered machine. The attachment brush can also help to break up surface residues.
•    Brushes - Paintbrushes can do a lot for a softer removal of set in residues without damaging the underlying material.
•    Compressed Air – Using pressurized air can have a direct effect on the buildup of wastes. This practice is not always the best for our SERVPRO team; however, as it can move loose particles into crevices and areas that are more challenging to reach.

As challenging as fire loss incidents can become, the right cleaning approach can help to protect many of the exposed surfaces. Our SERVPRO of North Central Mecklenburg County team has the equipment and personnel to make fire losses, “Like it never even happened.” Give us a call today at (704) 596-9700.

Water Damage Incident In Your Charlotte Home

1/12/2020 (Permalink)

water damaged property Controlled demolition helps restorers focus on deeply affected areas while salvaging many materials.

Demolition, not Destruction When Restoring Water Damage Incident in a Charlotte Home

Water intrusion that causes deterioration of materials can be a challenge to address. Away from the physical challenge of restoring or replacing the materials, which a professional team like SERVPRO handles easily, the cost may be higher than what the homeowner, or the insurer, is willing to pay. One way to cater for the interests of all involved parties is through controlled demolition, which helps reach the affected areas without causing unnecessary damages.

During a water damage incident in Charlotte, a leak in the pipes supplying a kitchen sink left water within the construction assembly of the countertop holding it. Due to the passage of time, the water also found a way through the surrounding laminate floor, affecting the fiberboards. For the homeowner, removing the water and restoring the affected materials with minimal damages was the main priority. SERVPRO technicians are well versed with controlled demolition, which helps open up such assemblies for drying and removal of unsalvageable materials.

Among the items, we could save included the Corian countertop, its main assembly parts such as the framing, and side panels. Careful disassembly, including lifting and moving the heavy countertop surface away before focusing on the panels, helped limit the chances of damaging them. Once disassembled, our SERVPRO technicians wet vacuumed the area to remove water remnants before setting up air movers and a dehumidifying unit to complete the drying process.

The way laminate floors are made makes it hard to restore them after a water loss, especially when there is deep moisture penetration. A typical floor has a high-density fiberboard laminated with a vapor retardant at the top and bottom. On scoping the area with moisture meters, we realized the intrusion penetrated some of the boards, necessitating the removal. Luckily, it affected just a small section around the countertop so we could focus on that area saving the homeowner money.

Controlled demolition helps restorers focus on deeply affected areas while salvaging many materials. Call SERVPRO of North Central Mecklenburg County at (704) 596-9700 to help. We’re Faster to Any Size Disaster.

For more about Charlotte click here.

Charlotte Flooding Got You Down? SERVPRO Can Lift You Up with Swift and Efficient Restoration Services

12/22/2019 (Permalink)

green tarp covering damaged shingled roof Storm Damage Mitigation by SERVPRO for Charlotte Property Owners

Mixed Wintry Precipitation Means Storm Damage in Charlotte

Heavy rains and high winds can share center stage with sleet and snow in Charlotte as we move through the last weeks at the end of the year. When torrential precipitation pounds down with temperatures dipping nearing freezing, your home risks exposure to significant storm devastation. Saturated ground coated with an icy mix accelerates overland flooding and seepage into crawl spaces and foundations as wet moves to the dry construction and space inside your lowest levels.

First We Secure

When storm damage in Charlotte comes lapping up your basement stairs or through a hole smashed through your roof by an ice-covered branch, you need a reliable emergency response. After we assess safety risks such as submerged debris or live electricity, our crew works fast to tarp over or board up breaches in your home’s exterior.

Second We Extract

Floodwaters can rain down from above, flow in from the surface, or ooze through the surrounding ground. A rapid removal of fluids is essential as porous building materials deteriorate quickly, and secondary damage like mold growth can gain hold within a 24 to 48-hour window. SERVPRO's service vehicles contain submersible pumps and both truck-mounted and portable extractors. If the electricity is temporarily unavailable because of the storm, our gas and generator-powered equipment prevents delays in water extraction.

Third We Manage Contamination

Storm damage leads to water damage which nearly always complicates with significant amounts of contaminants. Household, road and landscaping chemicals, infectious wastes, other microbial infestations, and hazards like asbestos and lead can all join the mix. SERVPRO crews are familiar with local hazardous waste containment and disposal mandates, ensuring the dangerous fluids and debris we capture, bag, or otherwise secure are lawfully managed. Our crews clean contaminated surfaces with appropriate products using industry best practice methods. Sanitization with EPA-registered products makes your living spaces safe to inhabit.

Finally We Dry

SERVPRO employees are scientist-like, masters of psychrometry, the theory and application of efficient structural drying. Using a range of moisture detection and metering tools to collect data, we establish drying goals. Air movers, heaters, and dehumidifiers each add a drying element. Our technicians evaluate the needs and position the equipment to achieve the right balance for effective drying. Monitoring and adaptations throughout the project eventually deliver a clean, sanitized, and dry home to you and your family.
 
The trained and well-equipped team at SERVPRO of North Central Mecklenburg County is poised to help your recovery from storm damage. Call us 24/7 at (704) 596-9700. We’re Faster To Any Size Disaster.

SERVPRO Knows Charlotte Property Owners Rely on Our Fire Damage Restoration Services for Great Results

12/15/2019 (Permalink)

yellow warning tape Fire Line Do Not cross Charlotte Homeowners Expect SERVPRO to "Walk the Line" and Mitigate Fire Damage

Overview of Professional Fire Damage Response in Charlotte

When your Charlotte home experiences a fire loss, it is understandable that you want recovery activity to proceed immediately. Understanding the steps professionals must take to prepare correctly for safe, efficient, and effective restoration helps our customers partner with our crews. Collaboration ensures  that the ultimate result of our joint efforts is a secure, clean, dry, disinfected, and deodorized home for you and your family--“Like it never even happened.”

First We Inspect

Although our team is very familiar and skilled with fire damage restoration in Charlotte, every job we take on is unique. An in-depth inspection of the damaged area is essential before we can create the appropriate fire damage mitigation and remediation plan for your home. We trace the migration of smoke and soot residues throughout your property as damage can manifest far from the ignition site. Every moment taken to gather data increases the likelihood of superior results from our remedial actions.

Second We Evaluate

The SERVPRO team is highly qualified in the fire damage restoration industry’s best practices, including the theories of smoke, soot, and odor damage as well as applied strategies to mitigate and remediate the maladaptive results of a household blaze. We evaluate the characteristics and qualities of residues, the intensity of charring, and the presence of complications such as water damage and odors as we begin to prioritize and plan. Harm to structural components and contents are all part of the equation as we match products and protocols to the damage observed.

Third We Provide Emergency and Safety Services

Safety for you and your family and our crews are paramount considerations. SERVPRO completes emergency measures as needed to secure your property, including board up and tarping and water extraction. We can generate power for needed interventions if utilities are temporarily unavailable. We set up containment perimeters and operate air scrubbers to ensure the welfare of occupants and our workers.

Fourth We Complete a Detailed Remedial Agenda

Once safety and emergency protections are in place, SERVPRO’s crews work through a comprehensive clean up plan designed for your circumstances. Deep cleaning of surfaces and contents completes using precisely matched products and methodologies. We help arrange for rebuilding and repairs as needed. Structural drying, disinfection, and deodorization are critical tasks that, when taken together with our other efforts, return you fire-damaged home to preloss condition.

The talented and trained team at SERVPRO of North Central Mecklenburg County is ready to tackle your fire damage needs. Call (704) 596-9700 day or night, 365 days a year, to set up an assessment as the first step back to a secure and comfortable dwelling.

When a storm comes your way, call the people that are prepared

12/11/2019 (Permalink)

Air Movers and Dehumidifiers in warehouse We're a 24/7 company and always prepared with equipment for whatever a storm may bring you!

SERVPRO of North Central Mecklenberg County specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

SERVPRO prides itself in its fast response times.

Since we are locally owned and operated, we are able to respond quickly with the right resources. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

When a storm hits Charlotte, Huntersville, Cornelius or Davidson - we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States. 

Call us today at 704-596-7900 to schedule your appointment! 

Some things are meant to be long term, especially when growing a business- just not MOLD!

12/10/2019 (Permalink)

Mold behind wall panel before restoration Once we peeled back the affected area, mold was discovered at this commercial property.

Okay we get it, not everyday can you see leaks that may cause long term damage. In this case, the leak was not noticeable at first. Water has a mind of its own in which the leak was not significant enough to come through the fiberglass reinforced plastic wall panel. Once the water started to come out, SERVPRO of North Central Mecklenberg County was contacted for a professional eye. 

Our technicians handled this quickly, as we could tell it had been building up for a while behind the wall. We removed all the bad stuff and replaced it with correct restoration as well as gave some pointers for future issues that they may have.

Call us today if your unsure if your commercial property has suspected mold! 

There are going to be challenges with water! That's why you call SERVPRO to handle the job!

12/3/2019 (Permalink)

Water leaking from cast pipe When this happens, it's best you call the professionals to handle it!

Flooding and water damaging events around Charlotte commercial properties are often complex with numerous issues that require a knowledgeable and timely response. Even if its relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many cases, normal operations can continue in a temporary space while we restore your facility.

Our professionals are trained to be mindful of legal and environment concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need!

Charlotte, Huntersville, Cornelius, and Davidson 24 Hour Emergency Water Service

11/4/2019 (Permalink)

Inches of water flooding on tile floor We are available anytime, any day, for any situation such as the above picture! Call us today at 704-596-9700

SERVPRO of North Central Mecklenburg County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 704-596-9700

We understand that when you call us, you may be feeling stressed and concerned. You need an expert to guide you through this crisis. SERVPRO of North Central Mecklenburg County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of North Central Mecklenburg County

SERVPRO of North Central Mecklenburg County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Know who to call for your Water and Flooding Needs

10/18/2019 (Permalink)

Water flooding in basement This is what you dont want to let sit and wait, call SERVPRO of North Central Mecklenberg County to be there for you water crisis!

We have all had medical emergencies and we know to either rush to the hospital or contact 911. We often forget that there are more than just medical emergencies. What about issues at your house, apartment, vacation home or rentals?

Just like medical emergencies it is important to know who to contact when things are going wrong at your property. SERVPRO of North Central Mecklenburg County is here for you.

Flooding and water emergencies don't have to wait for regular business hours. SERVPRO of North Central Mecklenburg County provides emergency cleaning and restoration services 24 hours a day, 7 days a week-- including ALL holidays.

Do you need Emergency Service? Don't know who to call? Well, Call Us 24/7 at 704-596-9700

How well are you prepared for the damage from an unexpected fire?

10/18/2019 (Permalink)

Smoke coming from underneath door Each fire job requires a unique solution, we have your answers to restoring at SERVPRO!

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and Soot facts:

  1. Hot smoke migrates to cooler areas and upper levels of a structure.
  2. Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  3. The type of smoke may greatly affect the restoration process.

Different Types of Smoke:

There are two different types of smoke- wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of North Central Mecklenberg County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. 

Have questions about Fire, Smoke, or Soot Damage? Call us Today- 704-596-9700

We at SERVPRO of North Central Mecklenberg County want to help you prepare for Hurricane Season

10/16/2019 (Permalink)

Lightening in the sky near a hurricane warning sign Hurricane Season is here!

-Make sure you have bottled water, a first aid kit, flashlights, a battery-powered radio, non-perishable food items, blankets, clothing, prescription drugs, eyeglasses, personal hygiene supplies, and a small amount of cash or traveler's checks.

- Take proactive steps to protect your property from loss. Install storm shutters or cover windows prior to a hurricane. Be sure there is no loose siding on your home and no damaged or diseased trees growing over your home.

- Take an inventory of your personal property, such as clothes, jewelry, furniture, computers and audio/video equipment. Photos and video of your home, as well as sales receipts and the model and the serial numbers of items, will make filing a claim simpler, leave a copy of your inventory with friends or relatives, email it to yourself, and/or store it in a safe location. In addition, add insurance information to your inventory information- the name of your company and agent, policy number and contact information.

- Move all of your important documents to a safe location. Take them with you when you evacuate or store them in a safe deposit box outside the area.

- Make a plan for your pets. Not all emergency shelters will take pets. Check with your local veterinarian for help with plan.

- Review your insurance coverage. What does your insurance policy cover? What does it exclude? The standard homeowners' insurance policy does not cover flood damage. Check if your policy covers debris removal and sewer back-up.

Above all else, stay safe!

Restoring YOUR Lake Norman Commercial Property After Water Damage

10/16/2019 (Permalink)

SERVPRO box truck with logo We are always on call and ready to go!

Flooding and water damage events at Charlotte or Lake Norman commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we're dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environment concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in YOUR business, give us a call at 704-596-9700 and we'll be there fast with the help that you need!

Dont forget about your fire alarms!

9/18/2019 (Permalink)

Smoke rising towards fire alarm Fire alarm going off due to smoke

The number one reason to install a fire alarm is to make the building safe for your employees, customers, and tenants. A combination of smoke and heat detectors, sirens and bells, and strobe lights detect and alert building occupants of a fire, giving them ample time to evacuate in an orderly fashion. A few examples on why its important to test your alarms are as followed but not limited to:

  • Fire alarms save lives
  • Fire alarms reduce property loss
  • Fire alarms shorten your recovery time
  • Fire alarms may qualify you for insurance discounts
  • Fire alarms keep you code compliant

The National Fire Alarm Code requires weekly and quarterly visual checks, more thorough semi- annual tests, and professional yearly inspections. Cleaning up after a fire and restoring a home or business to its original condition is a job that requires professionals. That's where SERVPRO of North Central Mecklenberg County comes in! Give us a call at 704-596-7900 todayin case a fire occurs & restoration is needed. 

What makes us stand out from the rest? Let us give you one example!

9/5/2019 (Permalink)

Convention Award sits on owners desk Outstanding Sales Performance Award given at SERVPRO 50th convention sits proudly on Dan Kelly's desk

SERVPRO of North Central Mecklenberg County has won many awards in the past, but this one we are super proud of! Recently we received this award at SERVPRO's 50th convention located in Sacramento, California. Our owner, Dan Kelly, was one of the many recognized for having outstanding sale services provided to the community. What makes us different you ask? Here at SERVPRO North Central Mecklenberg County we go above and beyond the company's slogan "Like it Never happened". We have highly skilled professionals in and out of the office that  will make sure you are happy and satisfied once your project is completed! Would you like to see first hand on how we operate? Give us a call at 704-596-9700 and let us show you why SERVPRO is the right choice for you. 

Have a Business that needs a little bit of love? SERVPRO has the answer to your dreams!

9/5/2019 (Permalink)

Technician cleaning office carpet with SERVPRO equipment Our tech proudly cleaning a commercial property

To some, it doesn't matter on how good the service is or how friendly employees are when entering a business. Studies show 9 out 10 people recognize cleanliness immediately when entering an establishment. That means they can quickly determine if your services are wanted.

SERVPRO of North Central Mecklenberg County is here to help you keep your business clean and professional for all of your clientele needs!

Whether its needing carpets cleaned, upholstery steamed, or even just a fresh coat of paint on walls- we are the guys you need! Our technicians are always on call and are always ready to help restore or upgrade your property. Please call us at 704-596-9700 to discuss how we can keep your business look like nothings ever happened!   

Prepare for Fall

8/19/2019 (Permalink)

As we all begin to tackle cleanup chores, please dont lose sight on safety. SERVPRO of North Central Mecklenburg County wants to remind our readers that this is a good time to be aware of safety and health.

Now is a good time to test, clean, and replace the batteries in your smoke detectors as outlined by the manufacturer.

While you're at it, check your fire extinguishers. Businesses are required to inspect their extinguishers annually. You should be doing the same.

Change out those furnace air filters as well. After a long hot summer, a fresh filer helps reduce stress on the furnace or heat pumps fan.

Pay attention to the tools and cleaning chemicals you may be using. Keep them away from children and pets.

Finally, remember to use proper lifting techniques. After a relaxing summer, we need to remember our limits!

          Happy and Safe Cleaning from your local SERVPRO! 

Dont forget those pipes!!

8/16/2019 (Permalink)

Ice frozen on pipes outside of home Pipes outside of your house can look like this during the winter if not properly taken care of!

Sometimes we forget that our pipes are just as important as any other season preparation for our homes or business properties. Here at SERVPRO North Central Mecklenburg County, we are the people to call when this happens! Before the summer ends, we have a few quick tips to make sure you avoid your pipes from bursting as well as getting them ready for Autumn!

OUTDOOR

  1. Wrap outside faucets
  2. Caulk around pipes where they enter the house
  3. Disconnect garden hoses
  4. Drain in-ground sprinkler systems

INDOOR

  1. Let a stream of water run, if the temperature drops below freezing.
  2. Open cupboard doors in the kitchen and bathroom.
  3. Shut off and drain your water system if you are leaving home for several days.

Call SERVPRO today for all of your restoration needs at 704-596-9700! 

UH-OH! There's water at my property! What do I do?

7/31/2019 (Permalink)

When these types of situations occur, it is possible that your commercial property will suffer from commercial flood damage, requiring you to call in a professional restoration company like SERVPRO. The combination of water and damage can create many problems with your company's building. Once a hole, flood, or leak happens in your business' structure, it is likely that commercial flood damage took place inside your property.

When water enters a area in the building, problems can get caused that are best treated by a professional and highly trained team like our SERVPRO technicians. We know how to mitigate many types of commercial flood damage here at North Central Mecklenburg County. Being that we are local, we have experience in dealing with issues created by leaks, burst pipes, & storms.

Flood Damage and moisture can then create several issues with substances that make up the structural components of your commercial property. Saturated building materials can lose their structural integrity and deteriorate. Also, then if organic substances stay wet for more than 48 hours, fungal growth can occur.

Whenever any H2O enters your home even if it is in the form of snow, it can cause your place of structural business issues. If you ever notice water inside your commercial property, call SERVPRO of North Central Mecklenburg County at (704) 596-9700 24/7.

Summer Time in Charlotte

7/24/2019 (Permalink)

Summer has came along once more and your local SERVPRO of North Mecklenberg County is here to provide some quick tips! 

  1. Hydrate in Advance- Try to prepare your body by drinking plenty of fluids beforehand. Of course on those days you will need to stay extra hydrated, but having your body prepared for the amount of sweat it will be giving off is a start to staying cool!
  2. Dress for the heat- Some days we dont remind ourselves that we can stay cooler by simply wearing the right gear. Sun hats, UPF 50 shirts, etc are some of our favorites to keep around for these hot days!
  3. Reduce heat by setting up a misting system-  While this obliviously doesn't cool down the temperature of the air, this does help to keep your skin moistened and cool you down by evaporating. You can make most of these systems for about $15.
  4. Set up a shade Canopy-  For those cookouts, pool parties, or even just social gatherings. The better shade you have from the sun, the more you can enjoy these events comfortably. 

- But all in all, have some summer fun! There are so many places around Charlotte to spend with your family to stay cool! 

Why SERVPRO of North Central Mecklenburg County?

7/24/2019 (Permalink)

As many of you know working in different job fields the behind the scenes often goes unnoticed. A year and a half ago I- Nichole began working for SERVPRO of North Central Mecklenburg County. Working in the office has always seemed easy to me. For years I worked in higher education, but this has been different. SERVPRO of North Central Mecklenburg County isn't just a "job" to me. Why SERVPRO some might ask? Well, it all starts with community, communication, and customer service. SERVPRO of North Central Mecklenburg County has showed me how important it is to get involved with the customers. Many places of employment people are often simply just a number. The first week on the job it was great to see how personal the office staff and production teams can get. When I say personal NOOOO not being nosey, but just checking on the customers. A simple call, Hello this is Nichole from SERVPRO I just wanted to check on you. We have been doing some work at your home how are things going. Yeah it seems little, but it goes a long way. Not only is customer service and communication a big factor for SERVPRO of North Central Mecklenburg County, but community. I have never worked for a company that the owner loves to support local businesses, schools and all about bettering the area. When someone asks me where I am employed or what makes our franchise different from the rest, I have so many things to share and for that alone I know this is where I am supposed to be. 

Lake Norman Residents, are you Hurricane Prepared?

5/3/2019 (Permalink)

We at SERVPRO of North Central Mecklenburg County want to remind residents of Charlotte, Huntersville, Cornelius and Davidson, NC that now is the time to start preparing for the upcoming hurricane season.

 -Make sure you have bottled water, a first aid kit, flashlights,  a battery-powered radio, non-perishable food items, blankets, clothing, prescription drugs, eyeglasses, personal hygiene supplies, and a small amount of cash or traveler’s checks.

  -Take proactive steps to protect your property from loss. Install storm shutters or cover windows prior to a hurricane. Be sure there is no loose siding on your home and no damaged or diseased trees growing over your home.

 -Take an inventory of your personal property, such as clothes, jewelry, furniture, computers and audio/video equipment. Photos and video of your home, as well as sales receipts and the model and the serial numbers of items, will make filing a claim simpler, leave a copy of your inventory with friends or relatives, e-mail it to yourself, and/or store it in a safe location. In addition, add insurance information to your inventory information – the name of your company and agent, policy number and contact information.

 -Move all of your important documents to a safe location. Take them with you when you evacuate or store them in a safe deposit box outside the area.

 -Make a plan for your pets. Not all emergency shelters will take pets. Check with your local veterinarian for help with plan.

 -Review your insurance coverage. What does your insurance policy cover? What does it exclude? The standard homeowners’ insurance policy does not cover flood damage. Check if your policy covers debris removal and sewer back-up.

Above all else, stay safe!

Know who to call,Cornelius, for your Water and Flooding Needs

5/3/2019 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of  North Central Mecklenburg County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of  North Central Mecklenburg County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 704-596-9700

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of North Central Mecklenburg County

SERVPRO of  North Central Mecklenburg County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For more information follow us on Facebook:

www.facebook.com/SERVPRONCMC/

Continuing Education

5/3/2019 (Permalink)

Sign In for Continuing Education Class

Here at SERVPRO of North Central Mecklenburg County we value learning and education. Dealing with restoration and construction there are always changes to rules and guidelines. Rules and guidelines don't just change for those completing the work, but standards change for insurance companies as well. April 26, 2019 we hosted a continuing education class at Davidson College. The topic of this class was Fire and Property Damage. The attendees of this class were insurance agents, adjusters, relators, and some of our very own technicians and supervisors. This class was a great learning experience to all and it was a great way for insurance adjusters to get education credits to keep license up and our technicians to stay certified with the IICRC. When people say WHY SERVPRO this is just one of many reasons. 

Thunderstorm Safety Tips

2/21/2019 (Permalink)

Severe thunderstorms can be dangerous and even life threatening. Being prepared beforehand can keep you safe and secure during a thunderstorm. Here are some safety tips that you can do before, during, and after the thunderstorm. 

Before: 

  • Keep an up to date medical kit within your home in an accessible area. 
  • Keep multiple flashlights with extra batteries, you don't know if you could lose power.
  • Be stocked up on extra food and water
  • If anyone in your family takes a special type of medicine, keep an extra stock with your medical kit. 
  • Check the weather forecast and be up to date on the storm around your area.

During:

  • Take shelter in a safe and sturdy area and stay inside.
  • Turn off your air conditioning and anything else that uses a large amount of power
  • If flash flooding occurs, get to the highest ground possible. 

After:

  • Check around your home to see if you have any damages to your structure or property.
  • Avoid any downed power lines.
  • Be neighborly! Check in on your neighbors, especially anyone who is elderly or requires special assistance. 
  • Continue to monitor the storm and watch its path.

Grease Fires and How To Prevent Them

2/4/2019 (Permalink)

This kitchen suffered fire damage from a grease fire in the local Charlotte area.

Grease fires are one of the number one causes of home fires and home injuries. A grease fire can potentially cause you to lose your kitchen, our even your home if they are not dealt with properly. Here are proper ways to deal with a grease fire and ways you can prevent a grease fire. 

First off, how does a grease fire start? 

- A grease fire can occur when cooking oil becomes too hot and begins to ignite itself. Vegetable oils commonly have a smoking point of 450 degrees Fahrenheit. 

I've created a grease fire, what do I do? 

  1. DO NOT PUT WATER ON A GREASE FIRE. Some may think the number one way to put out a fire is with water. As that may be correct in some situations, within this situation it is not. The water instead will cause the burning oil to splash which will cause the fire to spread instantly. 
  2. Instead of using water, you want to starve the fire of oxygen so grab a metal lid or baking sheet and cover the fire. 
  3. Turn off the heat source
  4. If the fire itself is small ,you can pour baking soda or salt to put it out. If you don't have those, you can use a Class B dry chemical fire extinguisher to extinguish the fire. 

IF YOU CANNOT EXTINGUISH THE FIRE, EVACUATE IMMEDIATELY AND CALL 911

How do I prevent a grease fire? 

  • If you are ever cooking, frying, boiling, or any type of cooking, it is best to stay in the kitchen at all times to keep an eye on everything
  • Keep anything flammable away from your stovetop
  • If you exceed recommended grease temperatures and notice it begin to smoke, turn off the burner and let it cool. 
  • Keep a lid near the pan you are cooking in 

Remember anytime you are cooking with heat, be smart and be prepared! 

Odor Problem? We know just what to do!

1/21/2019 (Permalink)

Tired of your home spelling bad? Let the experts at SERVPRO of North Central Mecklenburg County come out and inspect your home and offer an effective plan for removing that smell. Be it pet odor, barbeque odor, cigarette odor or mold, we use the IICRC industry standards to eliminate the smells. Not only do we use the IICRC standards, but our technicians are also IICRC certified in Odor Control. We are used time and time again by real estate professionals to remove cigarette smoke odors from a home before it is put up for sale. We also will thoroughly clean your carpets and ducts and vents if necessary. Call our office at (704)596-9700 to discover what we can do to help start your New Year off right. 

Ways to Prevent Kitchen Fires

12/28/2018 (Permalink)

Kitchen Fire Spreading Quickly

House fires happen year around. Kitchen fires are number 1 on the list of leading causes of house fires. The kitchen is an area of the house that is used daily, but can be the most dangerous. There are a few safety tips SERVPRO of North Central Mecklenburg County would like to share with you. Next time you are in the kitchen try to do the following:

1) Pull back your hair and roll up your shirt sleeves to keep them away from cooking services

2) Keep children and animals away from cooking surfaces.

3) Use kitchen time so you know when food is done.

4) Check and make sure the stove top and oven are completely off when exiting the kitchen.

5) Keep a lid close by when you are cooking to smother small fires.

6) Keep pot holders, towels, paper towels away from the stove top. 

7) When using cooking oil don't leave the kitchen and be very attentive. 

These are things we often forget about, but can cause a kitchen fire quickly.

MOLD MOLD MOLD

10/26/2018 (Permalink)

Mold is a fungi and it’s is everywhere in nature. There is mold in the outside air we breathe. The issue with mold indoors is the type of mold that has developed and its concentrations.  

When an environment contains the right amount of nutrients, moisture, and oxygen with ideal temperatures, mold growth can occur. Mold thrives between 60-90 degrees Fahrenheit.  Mold enjoys the humidity of Charlotte.

Mold uses cellulose materials as nutrients for its growth. Some forms of cellulose materials that exist in an indoor environment include the following:

  • Drywall
  • Paint
  • Wallpaper
  • Wood Members
  • Insulation
  • Hardwood Flooring
  • Carpet
  • Clothing
  • Food

Mold is typically fuzzy or wooly in texture with colors ranging from black, green and brown to yellow, gray, pink and white.

The type of mold that exists in an indoor environment cannot be determined by the naked eye.

An on-site inspection by a  professional will help develop a proper course of action. We proudly service the Charlotte area as well as the Huntersville, Cornelius and Davidson areas. We listen to your concern's, be it young or old family members, pets, or other limiting factors. We are here to help at (704)-596-9700  

source:blackmoldresources.com

Mold vs. Health

10/22/2018 (Permalink)

How mold can affect your health?

The effects of mold on individuals varies. Our body is constantly battling various intruders and one of those intruders is mold. While many people have strong immune systems to battle these intrusions, even the healthiest individuals suffer from adverse health effects from mold due to one of the following:

  • Mold Allergies 
  • Weak or Undeveloped Immune System 
  • Exposure to High Concentrations of Mold
  • Exposure to Toxic Mold 

Some indoor molds have the ability to produce mycotoxins, which are toxic byproducts produced during metabolism. Symptoms caused by mycotoxins vary depending on the type, amount, and duration of exposure. Mycotoxicoses can result in acute toxicity, causing a rapid onset and obvious symptoms of toxic response, or chronic toxicity, caused by low dose exposure over a long period of time, typically resulting in cancers and other irreversible effects. In either scenario, the mycotoxins can enter the body via ingestion, skin contact, or inhalation.

We at SERVPRO of North Central Mecklenburg County are trained in the removal of mold. We are here to help answer questions you may have and to offer sound practical advice. Call us at (704)0596-9700

SERVPRO of North Central Mecklenburg County

source:http://blackmoldresources.com/

Indoor Mold, How much do you really know?

10/20/2018 (Permalink)

An indoor mold problem can show itself in different ways. Some common indicators include:

  • Visible mold growth
  • Musty or moldy smell
  • Staining/discoloring of the ceiling or walls (water damage stains)
  • Known leak or water damage (within the past few years)

Any of the above should bring about concern with property owners or occupants as they can be an indicator of an indoor mold problem.

Unfortunately, while these conditions should warrant a reaction, many people don’t react until their health or the health of someone they know is impacted.

Despite the indicators, addressing a potential mold problem is important. The first step in this process is to verify whether or not you actually have a problem and, if one is present, the size of the problem.

Several environmental inspection companies are available to investigate a property to determine if a harmful mold growth and environmental contamination exists. During the property inspection, samples of the air and surfaces may be taken during the mold testing process. These samples should then be analyzed by an independent third party lab to detect the presence or absence of mold growth within the area in question.

 If the investigation of the property concludes that the indoor environment is unsafe, mold remediation should be pursued. It is not recommended that mold be remediated by a private party, regular contractor, or maintenance worker as this can exacerbate the problem. The best choice for mold remediation is a professional mold remediation or damage restoration company that is experienced and certified in environmental remediation and decontamination such as SERVPRO of North Central Mecklenburg County.

SERVPRO of North Central Mecklenburg County

 source:blackmoldresources.com

Staff Training

8/10/2018 (Permalink)

Winston and Nichole

One thing that SERVPRO of North Central  train and learn new techniques. 

This week Winston and Nichole were able to attend an area meeting. These meetings are great because they are educational, but allow the staff to have a little fun. 

While attending a local training session by SERVPRO corporate employees Nichole and Winston learned things that will help them during the job as well as for customers.

After our employees come back from training we love to hear from the. When Nichole was asked what was her favorite part of the training she said, "It was good to hear from other franchises about what works for them and what doesn't. I also like the changes that are being made on the website. Website changes allow customers to see who they are dealing with and get feedback from other people who went through a situation just like them".  

Charlotte's Spring is the Beginning of Mold Season

4/18/2017 (Permalink)

SERVPRO of North Central Mecklenburg County can help you remove that nasty odor.

With spring upon us, it's time to think about spring cleaning and getting rid of that odor that's lingered all winter. Let the experts at SERVPRO of North Central Mecklenburg County come out and inspect your home and offer an effective plan for removing that smell. Be it pet odor, fireplace odor, cigarette odor or mold, we use the IICRC indstry standards to eliminate the smells. We are used time and time again by real estate professionals to remove cigarette smoke odors from a home before it is put up for sale. We also will throughly clean your carpets and ducts and vents if necessary. Call our office at (704)596-9700 to discover what we can do to help start your spring off right.

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