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What Precautions Should I Take When Cleaning Fire Damaged Surfaces?

5/21/2020 (Permalink)

Fire Call our experts after you experience a fire disaster, we have training in fire & smoke restoration, odor control, upholstery & fabric cleaning.

Engaging SERVPRO Fire and Smoke Restoration Technicians Eliminates the Headache of Making Choices during Fire Damage Restoration in Mecklenburg County

It is common for fires in Mecklenburg County to leave surfaces such as floors, walls, and ceilings covered in soils such as soot, tar, and other residues. The water or other chemicals used to quell the flames also cause some form of soiling. The most inexpensive way to deal with the soiling is by cleaning since refinishing or resurfacing is more expensive. Despite its usefulness, cleaning can cause problems if not done correctly.

Can I clean unsealed wood after fire damage incidents in Mecklenburg County?

Although unsealed wood is not likely to be a predominant material in many items or surfaces in your house, there are a few pieces somewhere within the structure such as:

  • Cabinet interiors
  • Structural supports
  • Paneling

Cleaning residues or soils from surfaces with unsealed wood can present some unique challenges. For instance, raw wood absorbs and holds most solutions, so it is easy to stain the surface permanently while trying to clean it up. If the surface is only soiled lightly, the best approach is to clean it without using solutions. For example, wiping with Dry Cleaning Sponges helps. Wet cleaning is essential in case of heavy soiling. To negate the possibility of driving residues deep into the material, our SERVPRO technicians use denatured alcohol to facilitate safe wet cleaning. 

Do plastered surfaces present any cleaning challenges?

Plaster is a common material used in walls or ceilings, which also happen to be the common areas where smoke residues collect during fires. The accumulation of residues occurs because the increase in temperatures inside the building also increases air pressure, thus forcing smoke against the surfaces where it deposits residues. 

Since there are different variations of plaster, the cleaning challenges you face might depend on what type you have on the surfaces that you intend to clean. Common types of plaster include:

  • Stipple plaster
  • Sprayed-on acoustic plaster
  • Swirled textures

Wet cleaning such areas is not a good idea since water-based cleaning products are likely to dissolve the material. Sprayed-on acoustic plaster is the most vulnerable and the slightest contact can chip it off. Our technicians use distinct approaches to clean such areas without causing unnecessary damages. For example, we can use a vacuum to remove soot from the plastered surface.  We use the nozzle attachment and hold it around one inch away from the wall when cleaning to eliminate the chances of smearing. 

How hard is it to clean masonry?

Despite your best effort, you might not manage to remove all residues from masonry surfaces. This might sound unusual considering the surfaces are resilient, thus enabling the use of many cleaning approaches and products.  

Masonry refers to many products, including:

  • Marble
  • Slate
  • Cinder block
  • Concrete

The main problem with masonry materials is their porous nature that allows residues to penetrate beyond the surface and odor retention. However, if the material has a sealer coat applied before the fire, it eliminates the challenge. Sealers are more common in floors than walls. Our SERVPRO technicians inspect the level of soiling in masonry surfaces and perform some tests to determine which method is likely to bear fruit. Some of the common methods we use include:

  • Wet cleaning with alkaline cleaners
  • Wet cleaning with a strong acid
  • Abrasion blasting
  • Dry cleaning

Why is it necessary to test before cleaning masonry surfaces?

The porous nature of masonry that allows penetration of residues also allows the absorption of cleaning solutions. Sometimes, the cleaning product reacts with the material reading to color change. Therefore, you might end up with stains, even when cleaning is successful.  Pre-testing a cleaning solution in an inconspicuous section of the soiled surface helps reveal the color changes before you clean all areas. 

When using alkaline cleaners, our SERVPRO technicians consider the level of soiling to determine the concentration levels. We apply the solution generously with a bucket or pump up sprayer to ensure the surface remains wet during dwell-time.  Agitation is also necessary, so we brush or scrub the area thoroughly before rinsing off the cleaning solution. For proper rinsing, we prefer hosing the area or using a pressure washer. With masonry, the true effects of the cleaning process are only apparent once the area dries fully. Our technicians help quicken drying by setting up air movers to improve air movements. 

Taking precautions helps improve the outcome when restoring fire damage. You can be confident you are taking the right approaches by involving an experienced teat like SERVPRO of North Central Mecklenburg County. Call us at (704) 596-9700 to help make any loss, "Like it never even happened."

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Mecklenburg County, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of North Central Mecklenburg County today at (704) 596-9700 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What Can I Do After a Fire Loss in Mecklenburg County?

5/15/2020 (Permalink)

fire causing damage This is why it is best to call SERVPRO of North Central Mecklenburg County at (704) 596-9700 so that we can get started!

Dealing with Fire Damage is What SERVPRO Does Best – Call Us to Restore your Mecklenburg County Home!

There is a vast amount of work that goes into cleaning up your home after a fire, which why it is best to enlist the help of trained technicians to get the job done as efficiently as possible. Whether you had a small fire in one area of your home or many zones have been impacted, SERVPRO has the tools, training, and experience to make sure everything gets fully restored to pre-fire loss conditions. We’re Faster to Any Size Disaster!

What Methods are Used for Cleaning Up the Mess?
Once you call us to help with the fallout of fire damage in your Mecklenburg County home, we have tried and true protocols that get results fast! Our IICRC-certified technicians assess your interior once the home is deemed safe for entry. We then formulate a plan to:

    •    Remove charred debris and unsalvageable items
    •    Perform pack-out services, which includes bringing items off-site for further cleaning and restoration
    •    Address areas where water may have traveled while extinguishing the fire
    •    Begin with drying methods as well as cleaning to remove stubborn soot and smoke particles
    •    Ensure that all areas impacted by the fire and smoke odors are treated to make your home “Like it never even happened.”

We bring a broad range of cleaning products with us to your home, including air scrubbers and hydroxyl generators, to clean up the air. In some situations, foggers are necessary to help pull up any stubborn soot particles from various surfaces. Our technicians also have access to specialized cleaning agents that produce a chemical reaction that breaks the surface bond of the soot for more efficient removal.

There is nothing quite like having peace of mind that you do not have to worry about cleaning up fire damage on your own. This is why it is best to call SERVPRO of North Central Mecklenburg County at (704) 596-9700 so that we can get started!

For more about Mecklenburg County click here.

What Should I do First After Flooding in my Mecklenburg Home?

5/6/2020 (Permalink)

flooding in kitchen interior SERVPRO of North Central Mecklenburg County is your ally in an emergency.

When Your Home in Mecklenburg County Floods, Calling a Professional Restoration Service Is Your Priority

Flooding can happen within a short time. You may be enjoying your home one day and find it full of water the next. As much as we prepare as homeowners, Mother Nature is a more significant force than we are. When a water event occurs, you must take the crucial step of calling a professional restoration service to assess and remediate the damage.

In Mecklenburg County, the answer to your flood damage is our team at SERVPRO. We are members of your community and understand the needs of our neighbors. Our training and job experience prepare us to handle even the most complex situations, so you can have peace of mind when you rely on our expertise. Upon arrival at your home, we ensure the safety of your family and our team by making sure all electrical and water sources are either shut down or operating safely. We also wear personal protective equipment to avoid contamination from bacteria and debris within the floodwaters.

How do I decide what to care for first after a flood?
Homeowners face difficult decisions when a flood invades your home. At the same time that you try to preserve your priceless memories and family heirlooms, you strive to protect the structural integrity of your home. When our SERVPRO team arrives, we can help guide you through the process so that you can achieve both objectives. Our team understands the steps necessary to preserve your home and its contents, and we proceed with the following:

    •    Separate unaffected areas with protective barriers to avoid cross-contamination as much as possible.
    •    Extraction of water using pumps, air movers, dehumidifiers, and air circulators to encourage evaporation.
    •    Disinfect your home using EPA approved solutions that kill microorganisms and prevent their reproduction.

As we travel through the restoration journey, we also look at any documents or priceless objects you wish to restore. Our team creates a tailored approach to restore as much of your home as possible.

SERVPRO of North Central Mecklenburg County is your ally in an emergency. Call us at (704) 596-9700 and let us leave your home, “Like it never even happened.”

For more about Mecklenburg click here.

How Do I Get the Water Out of My Mecklenburg County Basement Without a Sump Pump?

4/25/2020 (Permalink)

Flooded Floor In Kitchen We’re Faster to Any Size Disaster!

SERVPRO has the equipment and expertise to clean and dry your Mecklenburg County basement

Statistics show that a full 98% of basements have a water loss event at least once during their service life in a residence. A finished basement has the potential to have more structural loss due to the installed walls and flooring that may be present.

What Types of Damage Can Happen if Water Cleanup in My Basement Gets Delayed?
When a Mecklenburg County basement needs water cleanup, several steps need to occur for the best outcome. In finished basements, there can be substantial losses from water wicked into sheetrock; tiles can come loose, and glue-down carpet may be ruined. The potential for restoration depends on the construction materials used in the flooring and how long it had exposure to high moisture conditions.

In some cases, the water removal efforts did not occur because the homeowner had no idea there was an issue. A slow leak in a basement that no one goes into very often is a recipe for problems such as mold infestations and damp, musty odors.

Types of Water Loss Situations in Commonly Seen in Basements
When SERVPRO handles water removal and restoration services in local basements, here are some of the typical reasons why it occurred:

    •    Sewage backup in a basement bathroom
    •    Plumbing issue such as a pipe break
    •    Supply line leak to a washing machine
    •    Water heater tank failure
    •    Groundwater or flash flood

Proactive Tactics for Lessening Contents Loss
SERVPRO technicians move items in the basement away from the water. As they do so, they inspect each thing to see if it needs cleaning or has any damage from water exposure. Contents moved may be taken to another area of the home, stored on-site, or taken to a secure location off-site. Anytime possessions get moved, the technicians make a detailed report that includes photos, location, and in the case of a large number of objects, barcodes may get used. Because the placement location within the basement gets noted, when it is time to move items back in, putting them in their precise location is not an issue.

Tactics for Damaged Building Materials

    •    Numerous actions need to occur to mitigation mitigate the loss to walls and floors in a finished basement.
    •    Flood cuts on sheetrock that wicked water
    •    Removal of floating floors or tiles to dry the substrate underneath
    •    A glue-down carpet usually needs replacement and on a case by case basis inspected for reinstallation.
    •    Removal of installed electronics such as mounted flatscreen televisions and soundbars

The Right Equipment Makes the Difference in the Outcome
In the cases where the basement has water due to a malfunctioning sump pump or poor drainage, the technicians can remove the water rapidly by deploying multiple portable pumps. These allow the technicians to move freely and extract the water. It is common for the same spot to get worked on until the passes are "dry" with no apparent moisture coming up. This practice assists in expediting the drying phase of mitigation.

After the extraction equipment, the technologically advanced drying equipment is one of the most significant differences between DIY and professional equipment. Very few basements have good ventilation besides the egress windows and doors to reduce the trapped water vapor. The air movers used by SERVPRO for drying push warm, dry air over wet surfaces at high speeds; it causes embedded moisture to rise. In a basement, this could be problematic without dehumidification equipment at the ready to capture it and port it away.

Special Considerations for Masonry and Concrete
Because of the porous nature of concrete and brick, when the moisture rises to the surface and dries, it can leave a white powdery substance known as efflorescence. It is the residues left behind by salts and minerals in the brick or concrete and gets wiped away easily.

Odor Control Actions Before Repairs
There is no point in making repairs in a basement if residual musty water odors remain behind. SERVPRO techs have different applications to ensure that before any reinstallation or repairs happen, the basement is odor-free. Cleaning the masonry and slab floor with specific cleaning agents assists with removing any stains as well as modernization. If the scent-level requires stronger treatments, thermal fogging works well to neutralize both airborne and embedded odorous particulate that may still be present.

When your home needs water cleanup, you need help sooner rather than later. Call SERVPRO of North Central Mecklenburg County at (704) 596-9700; the certified technicians are available 24/7 to provide compassionate, professional solutions for your home disaster.

For more about Mecklenburg County click here.

Why We Are The Best Choice In Charlotte After A Flood

4/9/2020 (Permalink)

A roof covered in one of our tarps after a storm We take temporary measures to stop any additional water from entering your home after a storm. We act fast to prevent further damage.

What Should I Do After My Garage Has Suffered Flood Damage?

IICRC-Certified Technicians at SERVPRO Can Begin Mitigating Flood Damage For Your Charlotte Home Within Hours of Your Call

Garages are built to withstand the elements, but when it comes to issues like flooding, the problem can quickly spread to other areas of your home if you have an attached garage. On top of that, the garage itself is not immune to water damage or contaminants brought in by floodwaters. These concerns still require professional cleanup to keep your home and its occupants safe. 

SERVPRO technicians are available 24/7 to address flood damage in your Charlotte home. These Institute of Inspection Cleaning and Restoration Certification (IICRC)-certified pros have access to specialized training and tools to implement a high standard of cleanliness. This system combats microbes, bacteria, and structural decay with a repair-first approach that strives to minimize structural and property losses when it is safe and feasible to do so. SERVPRO's cleanup efforts also include rebuilding services.

SERVPRO's Advanced Tools Ensure a High Standard of Clean

SERVPRO uses a variety of sophisticated technologies for flood damage mitigation and restoration, including: 

  • Thermal imaging to detect moisture in and behind structures
  • Detailed inventory systems operated on tablets
  • Cloud storage systems for keeping records of salvaged documents that homeowners can access
  • EPA-registered antimicrobials 
  • Commercial-grade deodorization systems to remove odors from water damage and floodwater contaminants

If your power has been cut off by flooding, SERVPRO can provide power sources for all the tools needed to restore your home. 

Mitigation Means More Than Just Cleanup

After extracting water, removing soils, and drying your structure and its contents, SERVPRO can implement any necessary repairs to keep your garage safe. Services rendered can include repainting affected walls, patching up weep holes, installing insulation, repairing damaged studs and wall joists, and much more. If your garage area requires specialized cleaning services, like antiques or electronics restoration, SERVPRO can help you find licensed professionals that can take care of these services.  

SERVPRO of North Central Mecklenburg County offers a mitigation service that is Faster to Any Size Disaster. Call (704) 596-9700 to start the cleanup process.

See more about Charlotte.

Biohazard Cleanup In Charlotte

4/4/2020 (Permalink)

technician wearing PPE We’re Faster to Any Size Disaster!

When Does a Home Disaster Become a Biohazard Cleanup in Charlotte Properties?

There are various types of loss that a homeowner can experience; one of the worst creates the need for biohazard cleanup. Some of the situations that call for that can range from a sewage backup in the home to a drug lab or animal hoarding situation, just to name a few.

When any of these types of events occur in a Charlotte property, professional biohazard cleanup is a necessity because there can be airborne pathogens, toxins, bacteria and a host of other unhealthy issues that both residents of the home and pets should avoid contact with.

Why SERVPRO?
Safety is a priority for the technicians. They have advanced equipment and personal protective equipment (PPE), including HEPA respirators and eye protection, gloves, boots, and Tyvek white suits to ensure they work as safely as possible when handling biohazard-rated jobs.

Determining Risk
When dealing with a water-based property cleanup that may contain chemicals, sewage, or other harmful elements, the techs test the water to determine what is present in the water. Hence, they know precisely the types of cleaning agents to use to eradicate bacteria or other harmful components to make the water safer to handle.

Safety Measures During Mitigation
In many cases, only a portion of a residence gets affected by a situation needing careful handling during mitigation. SERVPRO techs may put up negative air chambers or simple containment over doorways and vents to prevent the spread of any harmful substance or airborne particulate that could affect other areas of the home. Air scrubbers also run during cleanup and assist with the capture of airborne matter within its HEPA filtration.

Final Inspection
Once the cleanup efforts get completed, the techs inspect the home to ensure that it meets the standards for sanitization. They use powerful antimicrobial and antibacterial cleaners to safeguard any surfaces exposed during mitigation get disinfected. This inspection may extend to the ductwork in the home if the HVAC was running, and the potential for harmful airborne particulate is present during cleanup.

SERVPRO of North Central Mecklenburg County is available 24/7 at (704) 596-9700 for any type of biohazard cleanup needed. The certified technicians have the safety equipment and tools necessary to make the loss to the property, “Like it never even happened.”

For more about Charlotte click here.

We Act Fast In Mecklenburg After A Flood

4/2/2020 (Permalink)

Our drying equipment in rows in our warehouse Our technicians work on making sure equipment is appropriately cleaned, filters are changed, and equipment is ready to go and available 24/7.

Flood Damage Mecklenburg County – Storm Damage

Storms roll through an area leaving one home left untouched, while the next home suffers broken windows, a torn roof, and extensive water damage inside. It isn't straightforward to understand how these events occur in this manner. With all of the damage, neighbors pitch in to help each other providing support, food, and clothing.

SERVPRO is part of Mecklenburg County providing flood damage services to the county and the surrounding areas. We are part of the community and pitch in to help our neighbors and friends in these situations. Our trucks are pre-equipped with everything required to help out in these situations. We can respond in less than 4 hours, and our professional teams are available 24 / 7.

Emergency Storm Damage

We have a certified team of mold, water, and fire specialists trained to mitigate the flood damage, clean, and dry the home after storm damage. Also, our in-house division of general contractors can assist with emergency repairs to eliminate additional damage. We board up windows and doors as well as place temporary tarps on the roof to reduce additional water damage and prevent rodents and birds from entering.

Water and moisture should be removed as quickly as possible to prevent mold damage and deterioration of the contents and the structure. SERVPRO deploys truck-mounted pumps, as well as smaller submersible, pumps to remove standing water. In situations where there is standing water, damaged drywall must be removed and discarded. The exposed studs can be dried and water removed from cavities. Once everything is dry, repair and reconstruction can proceed.

Our in house division of general contractors can assist in making these repairs. We work in conjunction with your insurance adjuster to enable efficient claims and processing. We check all of the electrical systems, install new drywall, and paint as needed. All floor materials are usually replaced. We aim to return your home to its original condition, "Like it never even happened."

Call SERVPRO of North Central Mecklenburg County at (704) 596-9700 for 24/7 service. We're Faster To Any Size Disaster.

See more about Mecklenburg County.

Living Room Fire Damage Cleanup in Charlotte

3/23/2020 (Permalink)

SERVPRO tech cleaning carpet Contact SERVPRO for fire damage mitigation. We are always available to help you.

Our Experiences Technicians at SERVPRO Know Exactly What to do After a Fire

Fire damage of any size should have professional mitigation. The main reason is even small amounts of soot can spread. Not only is it unhealthy to breathe and a potential skin irritant, but the particulate can also result in pungent odors throughout the home. 

When SERVPRO handles fire damage in Charlotte homes, special care goes into saving homeowners the cost of replacing items. In many cases, contents without charring but smoke damage have restoration potential. 

Before the technicians arrive on-site, there are numerous actions that homeowners can take to assist in limiting the loss to their structure and contents. 

  • Talk to the fire department and ascertain if it is safe to remain in the home. 
  • Avoid the fire loss area and limit movement within the home; if you choose to remain in the house, this helps avoid driving soot particles into upholstery and carpet.
  • Do not attempt to clean any of the smoke damage, using improper solutions and methods can drive soot deeper into surfaces and cause permanent damage. 
  • Use clean towels or linens on rugs, carpet traffic areas, and upholstered furnishings. 
  • If the electricity is nonfunctional, and fire loss affected the kitchen, empty the refrigerator and prop the doors open as it will require cleaning.
  • Chrome handles and knobs get protected from the caustic soot through an application of petroleum jelly or oil.
  • Remove houseplants outdoors and wash both sides of the leaves.
  • Ensure the HVAC is off.

Fire Loss Cleanup

When the techs work on fire loss, they take an organized approach to cleaning. After removing furnishing out of the living room, SERVPRO technicians use deep steam cleaning to pull the particulate out of the fibers and eliminate smoke odors. This method of carpet shampooing leaves behind no residues resulting in truly clean fibers and backing. Walls get attention to remove smoke damage, and when residual odors remain, the techs apply a sealant to lock in deeply embedded soot particles and leave a clean surface ready for painting.

SERVPRO of North Central Mecklenburg County at (704) 596-9700 stands ready to assist local property owners with any size or type of fire damage and make the loss to their homes, "Like it never even happened."

See more about Charlotte.

We Get You Back In Business In Mecklenburg County After A Flood

3/1/2020 (Permalink)

Our restoration equipment sitting in rows in our warehouse Our technicians have the state of the art equipment necessary to handle restoring your office building's flood damage right away.

Commercial Flood Damage Brings Mud to Mecklenburg County Office

It is no secret that commercial flood damage hits local businesses hard. Just the loss of revenue during cleanup can take a toll along with the hardship on employees who suddenly do not have a job to go to until the restoration process completes.

When SERVPRO works on commercial flood damage restoration jobs in Mecklenburg County, their goal is to save the business from having to replace as many items as possible and get the company reopened in the shortest amount of time.

Scoping the Loss Area

In a local office, the water was not the most significant issue when groundwater entered a small building. The water soaked the carpet in the reception area and ran down the hallway. SERVPRO technicians found the water receded before going very far into the offices. However, a large amount of mud got left behind, coating the floor.

Extraction and Removal of Loss Items

The glue-down carpet was a loss due to both the delamination and contamination from groundwater. SERVPRO techs extracted the flood damage water to make the carpet lighter to handle and safer to lift for disposal. The baseboards also required removal, and the sheetrock required flood cuts roughly twelve-inches above the floor joints to open up the wall cavities for drying. The use of trash pumps pulled up the thick layer of mud along with the water quickly.

Multi-Layered Drying Methods

SERVPRO techs know that concrete absorbs moisture and requires the power of air movers to release the embedded moisture. This action negates secondary issues such as foul odors or the potential for mold growth. The Injecti-Dry system is beneficial for forcing air into the wall cavities and assists with lowering the interior moisture to expedite the drying process.

Final Wipe Down and Prepping for Repairs

Once the interior confirmed as dry, the techs used their antimicrobial cleaning agents to wipe down the surfaces affected by water loss to leave it sanitized and ready for the replacement of the carpet, baseboards, and sheetrock repairs necessary to get the office reopened.

SERVPRO of North Central Mecklenburg County at (704) 596-9700 stands ready to assist local properties with commercial flood damage cleanup and restoration to make the loss "Like it never even happened."

See more about Mecklenburg County.